Shipping policy
Shipping Policy for THE-LITE
Thank you for shopping with THE-LITE ! We are committed to getting your order to you as efficiently as possible. Please read our shipping policy carefully to understand how we process and ship your orders for physical products.
Order Processing Time
All orders are processed within 1 to 3 working days (Monday - Friday, excluding public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Shipping & Delivery
Once your order is processed and shipped, please allow for an estimated delivery time.
- Estimated Delivery Time (ETA): 3 to 10 working days
Please note that this delivery timeframe is an estimate and not a guarantee. The total time to receive your order is the processing time + shipping time.
Example: If you place an order on Monday, it may take until Wednesday to process. Once shipped, it could then take an additional 3 to 10 working days to arrive.
Shipping times may be affected by factors outside of our control, such as carrier delays, weather conditions, or high-volume periods (e.g., holidays).
Shipping Rates & Carriers
Shipping charges for your order are calculated and displayed at checkout. The list below summarises our configured standard and express rates for physical products. Amounts are shown in the currencies configured for each rate; the shipping options available to you depend on your delivery address and the items in your order. Checkout shows the applicable final shipping charge.
Shipping destinations
Choose your destination
Australia
- Standard shipping: AUD 20 for orders AUD 1–299.99
- Free standard shipping: Orders AUD 300+
- Express shipping: AUD 35
New Zealand
- Standard shipping: NZD 18 below NZD 300
- Free standard shipping: Orders NZD 300+
- Express shipping: NZD 40
Singapore
- Standard shipping: SGD 20 below SGD 300
- Free standard shipping: Orders SGD 300+
- Express shipping: SGD 35
Hong Kong
- Standard shipping: HKD 50 below HKD 2,000
- Free standard shipping: Orders HKD 2,000+
- Express shipping: Not listed
Japan
- Standard shipping: JPY 2,000 below JPY 29,000
- Free standard shipping: Orders JPY 29,000+
- Express shipping: JPY 4,000
Malaysia
- Standard shipping: AUD 70 below AUD 850
- Free standard shipping: Orders AUD 850+
- Express shipping: AUD 150
Thailand
- Standard shipping: THB 450 for orders THB 0.01–6,999
- Free standard shipping: Configured from AUD 7,000; please check the charge at checkout
- Express shipping: THB 1,500
United Kingdom
- Standard shipping: GBP 15 below GBP 300
- Free standard shipping: Orders GBP 300+
- Express shipping: GBP 50
United States
- Standard shipping: USD 15 below USD 200
- Free standard shipping: Orders USD 200+
- Express shipping: Configured as AUD 70
Kazakhstan
- Standard shipping: KZT 12,000 up to KZT 229,999.99
- Free standard shipping: Configured from AUD 223,000; please check the charge at checkout
- Express shipping: Not listed
Philippines
- Standard shipping: PHP 1,200 for orders PHP 0–21,999.99
- Free standard shipping: Orders PHP 22,000+
- Express shipping: Not listed
Poland
- Standard shipping: Configured as AUD 100 up to AUD 1,499.99
- Free standard shipping: Configured from PLN 1,500; please check the charge at checkout
- Express shipping: Not listed
Please note: Some configured rates for Thailand, the United States, Kazakhstan and Poland use different currencies for their paid and free options. The list reflects those settings as recorded, not a currency conversion or a guarantee that a free rate will appear for every order. Please review the shipping charge shown at checkout before placing your order.
Import Duties & Fees
Products are direct import from oversea supplier. Please be aware that our product prices and shipping costs do not include any import duties, taxes, or customs fees that may be levied by your country's government.
Additional charges for customs clearance—such as duties, taxes, and customs fees—are the responsibility of the recipient.
We have no control over these fees and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 72 hours for the tracking information to become available.
If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at info@the-lite.com with your name and order number, and we will look into it for you.
Incorrect Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address. THE-LITE is not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment at the customer's expense.
Lost or Damaged Items
THE-LITE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged goods before filing a claim. If you need assistance or have issues with the carrier, please contact us, and we will do our best to help.
Important Note on Digital Products
This shipping policy applies only to physical products sold by THE-LITE.
For digital products (e.g., STL files, 3D models for download), delivery is instant via a download link provided in your order confirmation email. No shipping is required for digital files.
Contact Us
If you have any further questions about our shipping policy, please do not hesitate to contact us at:
Email: info@the-lite.com